Privacy Policy

FCP Live-In knows that you care how information about you is used and shared, and values your privacy.  This notice describes our Privacy Policy. By visiting or using (the “Website”), you are agreeing to and accepting the terms, conditions and practices described in this Privacy Policy.  


This Privacy Policy applies to information collected online from users of this Website.  In this Policy, you can learn what kind of information we collect, when and how we might use that information, how we protect the information, and options you have concerning your Personal Information.  

Information We Collect

We collect the following categories of information, which may be considered Personal Information when maintained in identifiable form:

  • First name and surname, telephone number, email address, state of care requested, and other information you provide us when you fill out the contact form or sign up for our newsletter on the Website; and
  • Usage, viewing, logs, metrics and other technical and device data collected when you visit our Website.  This may include information such as internet protocol (IP) addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamp, and/or clickstream data.

What Information Is Collected and Why it is Collected

  • General Tracking: We keep track of the pages visited by each user. Our web server automatically collects some information about you when you request pages from our server, including your IP address. We aggregate this data with other user data to track overall visitor traffic patterns.  We use this information to improve our Website by making it more responsive to the needs and preferences of our users. This information does not identify you personally.
  • Click Path Tracking:  Technologies such as cookies, beacons, tags, and scripts are used by FCP Live-In and its affiliates, our marketing, testing, and quality assurance partners, or our analytics, information technology, and web monitoring service providers. These technologies are used in analyzing trends, administering the Website, tracking users’ movements around the Website, and to gather demographic information about our user base as a whole.  We may receive reports based on the use of these technologies by these companies on an individual as well as an aggregated basis.
  • Automated Information Collection:  We collect certain information automatically and store it in log files. This information may include IP addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamp, and/or clickstream data.  We may combine this automatically collected log information with other information we collect about you. We do this to provide the best user experience possible, and to improve marketing, analytics, or Website functionality.
  • Third-Party Automated Collection and Internet-Based Advertising:  We may partner with third-party ad networks to either display advertising on our Website or to manage our advertising on other Websites. These companies collect non-personally identifiable information about your activities on this and other websites to provide you targeted advertising based upon your interests. These third-party ad networks may use cookies, IP addresses, cookie identifiers, website activity, web beacon and/or other similar tracking technologies to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. 
  • Analytics: All Google Analytics information we use to track our Website performance is anonymous, and this anonymous information is used to improve the experience of our Website.
  • Contact Forms:  If you choose to contact us on our Website, you will be asked to provide Personal Information, which may include your name, email address, phone number, and comments. This Information is gathered so that we will be able to contact you regarding our services. We may also use this information to send you requested information such as marketing materials or newsletters, process intakes, provide pricing information, create and maintain user accounts and/or prevent fraudulent activities. We do not actively share Personal Information gathered from our Web servers. When you contact us, we will place your name on our mailing list and will send you an email to the address you have provided to confirm your registration on our Website.  Besides the information collected in the contact form, we also collect the IP address, browser user agent string, and page the form was sent from, to help detect spam.

What We do with the Personal Information We Collect

We require Personal Information from you in order to learn more about how you use the Website; to measure areas of interest in our network and the services we provide; to understand the needs of our customers; to provide you with better service, and to help us with internal record keeping.  If you contact us, your information may be used by FCP Live-In and its affiliates for internal research purposes and may be compiled as part of our internal database system. Also, we may send correspondence to the email you provide to us in the contact form on our Website. This correspondence may include marketing materials, newsletters, promotional offers, information on rates and services, Website updates, responses to your emails, comments and opinions, and may also be used as a means of providing technical support and/or preventing fraudulent activities.  In certain instances, you will have an opportunity to limit these uses at the time your Personal Information is collected.  You also may limit the correspondence by following the instructions in the “Opt-Out” section below.

Sharing of Personal Information

We will share your Personal Information with third parties only in the ways that are described in this Privacy Policy. We do not sell your Personal Information to third parties.  We will share your Personal Information with our affiliates and partners who are bound to protect such Information from disclosure or misuse. We may share your Personal Information with third-party business partners who offer services in conjunction with those of FCP Live-In and whom we believe may provide offers that may be of interest to you.  These third-party business partners may perform services, including but not limited to: payment processing, data analysis, email delivery, hosting services, customer service and/or marketing assistance. You may limit this sharing by following the instructions in the “Opt-Out” section below.  We may also disclose Personal Information in special cases when we have reason to believe that disclosing this Information is necessary to identify, contact or bring legal action against someone who may have breached our Terms of Use, or who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other Website users, or anyone else who could be harmed by such activities. We reserve the right to disclose your Personal Information to law-enforcement personnel and agencies when requested to do so or as required by law such as to comply with a subpoena or if FCP Live-In is involved in a merger, acquisition, or sale of all or a portion of its assets. In any of these situations, registered users will be notified by email of our intent to disclose information.

  • Comments:  We do not allow users to leave comments within our Website.  If you leave comments on affiliated websites or third-party websites, we may use plug-ins that link to these websites to display your comments.
  • Media:  If you upload images to the Website or to an affiliated website, you allow us the rights to use your images within our Website or affiliated websites. You should avoid uploading images with embedded location data included as visitors to the Website can download and extract any location data from such images.  If you do not want us to use any images or media, you should not upload images or media to our Website or affiliated websites.
  • Social Media:  Our Website includes social media features, such as Facebook, Twitter and Pinterest widgets.  These features may collect information about you such as your IP address, the page(s) you have visited on our Website, and may set a cookie to enable the feature to function properly.  Social media features and widgets may be hosted by a third party. Your interactions with these features are governed by the privacy policy of the companies that provide them.

How Long we Retain your Data

If you send us Personal Information through our contact form, that information and its metadata are retained indefinitely so we may contact you in response to your needs or to follow up at a later date.
For users that register on our Website, we store the Personal Information provided in your user profile.  All users can see, edit, or delete their Personal Information at any time (except they cannot change their username).  Website administrators can also see and edit such Information.
We will retain your Personal Information for as long as your account is active or as needed to provide you services. We will retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.  After it is no longer necessary for us to retain your Personal Information, we will dispose of it in a secure manner according to our data retention and deletion policies.

What Rights you Have Over your Data

If you have provided us with Personal Information, you can request to receive an exported file of the Personal Information we hold about you, including any data you have provided to us.  You can also request that we erase any Personal Information and/or data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How we Protect your Personal Information

We maintain administrative, technical, and physical safeguards to protect your Personal Information.  The Information in our forms is encrypted when it is sent to us and not stored within our Website or server.  Our hardware, software, and security infrastructure, as well as our internal standards, for this Website comply with industry standards and technology.  However, no e-commerce solution, website, mobile application, database or system is completely secure or “hacker proof.”  You are also responsible for taking reasonable steps to protect your Personal Information against unauthorized disclosure or misuse.

Your Choices and Opting-Out

You can opt-out of receiving targeted ads, correspondence or newsletters from us, or you can update or delete the Personal Information that you have provided to us, via one of the following methods: 

  • E-mail at: with OPT-OUT in the subject field;
  • Write to: FCP Live-In Inc., 2563 Main Street, Stratford, CT 06615; or 
  • Call us: 1 (866) 559-9492.

What We Do with Your Browser’s Settings

We use cookies to help gather information about users to our Website for demographics and to provide a better, more personalized experience for users of our Website.  When you visit our Website, you may use browser settings that reject cookies or tracking, alert you when a cookie is placed through your browser or block ads. However, if you use such browser settings, you may not be able to use or access all of the features and functionality of our Website.  We reserve the right to change this policy and to further limit the features and functions of this Website, or to ultimately limit access to this Website, in response to such browser setting limitations without prior notice. 

Scope of Privacy Policy

  • Links to Third Party Websites:  Our Website may offer links to other sites. If you visit one of these sites, you may want to review the privacy policy on that site. In addition, you may have visited our Website through a link or a banner advertisement on another site. In such cases, the site you linked from may collect information from people who click on the banner or link. You may want to refer to the privacy policies on those sites to see how they collect and use this information.
  • Embedded Content:  Articles on this Website may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if you visited the other website.  These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
  • Changes to this Privacy Policy

    We may change this Privacy Policy from time to time.  If we do so, we will post the updated policy on our site and will indicate when the Privacy Policy was last revised. The changes we make will apply only to the Personal Information we collect after we have posted the revised version. If we make material changes, we will provide you with additional notice. You should periodically review our current Privacy Policy to stay informed of our personal data practices.  Your use of this Website following any such change constitutes your consent to the terms of the revised Privacy Policy.

    Effective: December 16, 2019

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